Who is MATCH Accommodation 2018?
MATCH Accommodation 2018 is the Official Accommodation Service Provider for the 2018 FIFA World Cup Russia™. MATCH Accommodation 2018 has been officially appointed by FIFA to organise the accommodation for the 2018 FIFA World Cup Russia™ and FIFA World Cup™ related events.

Can I make large corporate bookings through MATCH Accommodation 2018?
Group bookings will be handled by our sales team.  Please contact our sales team with details of your request at enquiries@2018match.com .

Can I register to receive updates on accommodation for the 2018 FIFA World Cup™?
To receive updates on the start of sales, our hotels or about updates to our website, please email us at enquiries@2018match.com and we will add you to our mailing list. Please note any email address we receive is not used for any other purpose than those related to the accommodation website and will not be passed on to third parties.

Where can I find the Terms and Conditions of Sale?
The 2018 FIFA World Cup Russia™ Terms and Conditions of Sales and Sales Policy can be found on our Sales Terms and Policy page.

Do I have to book for a minimum number of nights?
Our minimum of nights’ policy is available on our Sales Terms and Policy page.

Is the information on the website accurate?
The information on the website is provided by the properties via a questionnaire distributed by MATCH Accommodation 2018.  MATCH Accommodation 2018 does NOT verify the data provided by the properties and our site contains a disclaimer in this regard.  MATCH Accommodation 2018 accepts no responsibility for incorrect information and whilst no guarantee can be given, within reason MATCH Accommodation 2018 shall make every effort to resolve any complaints brought about by misleading data.

Is the information from the hotels on the website updated?
The information on the website is provided by the properties, and any information change submitted by the hotels shall be updated on our website accordingly.

Do the hotels have staff members who speak English?
Most of the international hotel chains have members of their staff who are English-speaking. Multilingual staff is part of the information provided by the properties via a questionnaire. If the hotel has multilingual staff members, this will be listed in the hotel facilities information. For precise details, we recommend you contact the hotel directly.

Where can I find the Official Match Schedule for the 2018 FIFA World Cup Russia™?
The Official Match Schedule for the 2018 FIFA World Cup Russia™ is already available on FIFA.com Official Documents.

Can I book accommodation and tickets together for the 2018 FIFA World Cup Russia™?
MATCH Accommodation 2018 only offers hotel accommodation. Tickets must be booked separately via FIFA.com or via MATCH Hospitality.

Will all room bookings be subject to a (reduction) "change in price" as per Section 2.11 in the Terms of Booking?

As per the Terms and Condition of Sale, section 2.11, there may be a potential change in price subject to MATCH Accommodation receiving a refund or partial refund for the VAT charged by the hotel to us. For the avoidance of doubt, should MATCH Accommodation not be charged VAT, there will be no change in price. 

Do I need a Visa to travel to Russia?
Details on visa requirements can be found here.

Are the hotels recommended or approved by FIFA or MATCH Accommodation?

Our customers require a variety of hotels and MATCH Accommodation aims to provide a reasonable selection of hotels in each host city for customers to choose from.  MATCH Accommodation works to provide hotels that meet the standards expected by our customer groups. However, neither MATCH nor FIFA provide official recommendations or approvals of these hotels.

The ‘Frequently Asked Questions’ has been created to support our clients and to help improve our service. If you have any other queries, please contact us at enquiries@2018match.com .